General terms and conditions

The prices are valid for the specified period and number of people, including half board (breakfast buffet and a 4-5 course dinner with salad buffet).
As required by Italian law, only registered guests are allowed to stay in the unit you have booked.

Reservation and Cancellation Conditions

At the moment of the booking, a deposit of 30% of the total amount must be paid by bank transfer or credit card, which remains with the accommodation provider in case of cancellation.
The remaining amount will be paid directly at the accommodation on site.
There is no right of withdrawal within the meaning of the Consumer Protection Code - however, we do grant you the following cancellation conditions:

  • If canceled up to 21 days before arrival, a fee of 30% of the total amount booked will be charged.
  • Cancellations within 20 to 14 days prior to arrival are subject to a fee of 50% of the total amount booked.
  • If canceled within 13 days prior to arrival, a fee of 80% of the total amount booked will be charged.
  • In the event of early departure, late arrival or no-show, a cancellation fee of 80% of the booked, unused days will be charged.

For possible unforeseen events we recommend the conclusion of a travel cancellation insurance.

Pricing information

Prices for children (per day and child) in parent's room

  • up to 2 years of age: € 25,00
  • 2 to 6 years of age 50% discount 
  • 6 to 12 years of age 30% discount 
  • 12 to 15 years of age 20% discount

Discount for third bed (adult): 10%; for fourth bed: 20%.
Surcharge to use double room as a single room: 30% of the half-board price.
Reduction for room with breakfast only: € 10,00.
Charging station for electric cars against payment.

Payment options

Payment of the deposit (“caparra confirmatoria”) can be made by bank transfer or credit card.
The bank details are:

Hotel Uhrerhof di Dunia Zemmer
Cassa Raiffeisen Kastelruth / Filiale Roncadizza
IBAN: IT 98 E 08056 23130 000304005813
SWIFT CODE: RZSBIT21411

The balance can be paid on site by bank transfer, credit card (Visa or Mastercard), ATM or in cash (up to a maximum of € 4,999).

Tourist tax

The tourist tax required by Italian law is € 3.90 per person per night, not included in the total price of the stay.
Children under 14 years are exempt.

Pets

Please understand that we do not allow pets out of consideration for people allergic to animal hair.

Check-in and Check-out

The rooms are available from 3:00 pm on the day of arrival and until 10:30 am on the day of departure. Should you arrive after 6:00 pm, please give us a brief phone call.

Guest Pass

Upon completion of the accommodation contract, the Val Gardena Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.

The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info

The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the abovedecision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use ofthe Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info